How We Are Maintaining Service and Safety During the Coronavirus (COVID-19) Outbreak
Advanced Grinding Supplies Ltd are working hard to follow all Public Health England and Government advice and guidelines to maintain the safety of our Staff, Customers and Suppliers while still supplying our customers with as little disruption as possible.
We have taken steps to ensure the correct social distancing is maintained. As the restrictions are being lifted, we are able to make customer and supplier visits once again, however, where possible we are trying to conduct meetings via video calls or telephone to reduce any risks.
Our Stock and Supply
We have seen most of our manufacturing partners return to normal production. There is still the possibility that some items may take longer than normal to reach us, due to running with reduced workforces. We will notify customers if despite our efforts, our supply capabilities should be affected by this force majeure event.
During these unprecedented times of uncertainty, we continue send out parcels using our regular couriers using the same services but given the current circumstances, there will be some unavoidable disruptions to service which can cause delays in deliveries.
Until further notice, we are unable to guarantee timed deliveries will be met. Our couriers always aim to meet such requirements, but this is not always possible.
We ask that you inform us if possible of any limited or restricted deliveries that you have in place for any of your premises as a result of COVID-19 so that we can try to prevent any orders being lost in transit. We will be reviewing the situation on an ongoing basis and making any changes to try to reduce any disruption. We would like to thank you for your continued business and understanding during these challenging times.
We have made preparations for staff to be able to work from home for telephone and email communications should further restrictions need to be put in place.
Should you have any questions or concerns then please let us know as we want to do everything that we can to work with you in these challenging times and we would like to thank you for your continued business and understanding.